Some Social Media Tips
I’ll be presenting at the Vancouver Financial Services Marketing Meetup next week – and I figure I’d address some “best practices” in my talk. Here are a few (note: I wrote this originally for an online interview).
1) Communicate with people, don’t just use the sites as a 1-way bullhorn.
2) Be honest – if you’re affiliated with a product/company don’t pretend your endorsement comes out of the blue
3) Check out what people are saying about you and your company using Google Alerts and other tools
4) If you’re on Twitter, take the time to get to know people, to help and communicate. Self-promotion should be only a very small part of what you put out there.
5) Make social media a part of your life rather than trying to fit it in (e.g. make twittering and posting a natural extension of how you communicate)
How has Social Media helped me?
I have been asked to speak at conferences because people have come across my blogs. I’m excited when they’ve read my blogs beforehand because gives them an insight into who I am. Oddly enough, I’ve had a few people say they were booking me just as much for the fact that I’m funny as for my knowledge – they wanted someone who could brings humor to the presentation.
1) Ignoring it altogether – hoping it’s a fad
2) Seeing it as advertising rather than communication
3) Revealing too much – or two little (it’s beneficial to give people an idea of the person behind the business)
They allow themselves to be 3-dimensional. They reveal some aspects of their personality and admit their mistakes. They naturally like people and genuinely want to have discourses and meet others. They give and add value to the community. I think a sense of fun and playfulness also helpful in the space.
Tips for success
1) Structure: You have to commit to whatever site or site(s) you’re networking on, commit to going there, to posting, and to communicating on a regular schedule. If you disappear for a long time people will figure you’ve left.
2) It takes time. You won’t suddenly get people throwing money at you. But if you invest your time you will eventually see the results of your efforts.
3) Think of it as networking at an event or party. You let your hair down a bit, and meet people and chat. Using the same example, parties don’t always lead to a business deal that evening, but nurturing the connections might eventually bear fruit.
4) Try to have fun with it – even though it is, in a sense, marketing. If you enjoy the communication, it will be less of a labor and more easy to incorporate into your life.
If I had to pick only 1 social network
Twitter. It’s faster and easier to communicate and generally more people see the message. Also you can incorporate other elements (link to pictures, blog posts etc.) I think you still need a blog, but you can communicate every day on Twitter, whereas you may not have the time or energy to write daily in-depth posts on your blog.
How to use
Use YouTube to showcase yourself briefly and to give others a chance to see “real life” you. Use Facebook as a general communication tool – it allows you to update your status, post videos, talk to people, organize events etc. Plus, most people are on it. Use Twitter to communicate a few times a day. Your blog is great for ideas, thoughts about your business/industry, to allow clients to keep up with you and your work and activities and for general longer-form communication than microblogs (e.g. Twitter).
What tips do you have re: best practices, that you think I should share?
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P.S. I recently did an interview with the Casual Encounters blog (primarily about my other blog)